Shipping policy

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Shipping

Where we ship

We ship to all 50 US states, or the contiguous US only. We don't currently ship to PO boxes, APO/FPO addresses, or international addresses.

How your order is fulfilled

Your pillows are packed and shipped by our fulfillment partners from warehouse location. Import duties and taxes on your order are  included in your price and prepaid by us, so you will never receive a customs bill.

Processing time

Orders are prepared for dispatch within 24 - 36business hours. Business days exclude weekends and US public holidays. Sales and holiday periods can take longer, and we'll email you if that happens.

Delivery time

Once dispatched, standard delivery takes about 6 to 10 business days. This is an estimate, not a guarantee. Weather, carrier delays, customs and holidays can add time.

Shipping cost

Free standard shipping on all orders above $80 The exact cost is shown at checkout before you pay.

Orders with more than one pillow

The long body pillow and head pillow may arrive in separate packages, on different days. Each package has its own tracking number.

Tracking

You will receive a confirmation email with tracking as soon as your order dispatches. Tracking can take 2 to 5 days to show movement, especially for international parcels. If there is no update after 7 days, email us.

If we can't ship on time

If we expect a delay beyond the timeframe we gave you, we'll email you with a new date. You can then accept the new date or cancel for a full refund.

Wrong address

Please check your address at checkout. If you spot an error, email us right away and we'll try to fix it before dispatch. We can't change an address once the parcel has shipped, and we can't cover orders delivered to an address entered incorrectly.

Lost or "delivered" but missing

Check around your home and with neighbors first. If it still isn't there after 2 business days, email us with your order number. We'll investigate with the carrier and, if it can't be found, send a replacement or refund.

Damaged or wrong item

Email us within 14 days of delivery with your order number and a photo. We'll send a replacement or refund, and you won't pay anything extra.

30-Day Guarantee & Refunds

How the guarantee works

Try your CuddleSide pillow for up to 30 days from the day it is delivered. If it isn't right for you, contact us and we'll refund the price you paid for the item. The one condition is that the pillow is in reasonable condition, meaning not heavily stained, damaged or altered.

What isn't refunded

Original shipping costs are not refunded unless the problem was our error (a damaged, faulty or wrong item). 

How to start a return

  1. Email us at support@cuddleside.com within 30 days of delivery, with your order number and a short note on why it isn't working.

  2. We reply within 1 to 2 business days and tell you what happens next. Depending on the situation, we'll either give you a return address or, where it makes more sense, refund you without asking you to send the pillow back.

  3. We refund you to your original payment method within 3 to 5 business days of approval (or of receiving the return, where a return is required). Your bank may take another 5 to 10 business days to show it.

Return shipping costs

We cover return shipping for faulty or wrong items only. You cover it if you have simply changed your mind.

Combo orders

If you would like to return just one item from a combo, we'll refund the item's individual price minus any combo discount applied. Returning both items refunds the full amount paid for them.

Cancellations

To cancel before your order ships, email us as soon as you can. We can't guarantee changes once your order has been sent to our fulfillment partner. within 12 hours of ordering

Questions?

support@cuddleside.com, 24/7